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If the order hasn’t been sent to production yet
You can make changes to your order by accessing your Printway account, go to Order.This includes updating shipping details, or changing the shipping method, or changing your artwork/mockup as well.
If the order has been sent to production
- Address change: please contact Printway support as soon as possible to check if the shipping address can be change before the order shipped out
- Artwork change: if the order has been sent to production, there is a high probability that the order has been produced. So maybe there won't be a chance to change the artwork. Please contact Printway support to check more information depending on the case.
