Design and sell more than 500+ personalized products! 100% free to use, 300+ high-quality products, no order minimums, complete automation.
<p>We are conveniently located in 6 countries around the world<br>+ Vietnam<br>+ United States<br>+ United Kingdom<br>+ Australia<br>+ Europe<br>+ China</p><p><br>Each of our factories produces specific products.</p>
<p>Printway does not accept orders by phone, email, or fax. You can either enter them manually or upload them in a CSV file to our platform.</p>
<p>Hours of Operation<br>Monday – Friday 8:30 AM – 6:00 PM GTM+7</p><p> </p><p>You can contact us at [email protected], and we will reply to you as soon as possible.</p>
<p>For any past or existing orders, please send us a message on live chat or an email at [email protected], we will check your order's status and support you in details.</p>
<p>You can go to Discount to check all the discount codes that are available.<br><img src="https://cdn.printway.io/lzi/648d89642f302fefd6daf652_800x800.png"></p>
<p>Any order that is not in a status of "shipped" can be changed for address. In case you need to alter your shipping address, please contact our live support.</p>
<p>In order to avoid the situation of goods waiting for customs clearance, but the customs and the shipping carrier cannot contact the customer or send notices such as pick up, notice left... All orders of VN factory's products are require to provide email/phone numbers. Customers actively track tracking to promptly handle order to avoid return orders.</p>
<p>No, please don't use the IOSS number in the shipping address, you can note this number in the ''Note'' section. </p><p><br>Please keep in mind: for the products which are made in VN factory, EU customers will need to provide an additional IOSS code. If there is no IOSS code, the customer will have to actively contact and pay the tax to the navy or traffic construction party. </p><p> </p><p>In addition to GST/VAT, customers may be required to pay an additional Customer Fee that ranges from €8-22 depending on the country.</p>
<p><strong>Orders are considered lost in the following cases:</strong></p><p><br>- Orders are not updated with tracking route after about 15-21 working days since the last update.<br>- Orders are not delivered after about 35 days (US application), 60 days (WW application) from the date of application.<br>- Orders are reported lost in transit due to force majeure.</p><p> </p><p><strong>Case 1</strong>: Order is requested to be Replaced: Order will be checked for a lost reason, Printway will ask you to provide the correct shipping information and proceed to issue a new replacement order with the specified information. verified. As such, this order requires the corresponding production and shipping time for a new order. Make this clear to the customer.</p><p><br><strong>Case 2</strong>: The order is requested for a refund: the amount will be returned to the Printway wallet of the seller corresponding to the amount paid for the order. Immediate refund processing time upon request.<br>Contact Support Team and text your order ID or purchase email so Printway can assist."</p>
<p>No, the packaging we use for your orders doesn't have Printway branding anywhere on or inside a shipment's packaging.<br>But you can customize your own label and card with our services <a href="https://beta.printway.io/product-detail/CBS?catalogs=New">Custom Branding</a></p>
