Articles in this section
*Waiting approval
After the order appear in the Orders tab. based on your selected order approval settings *link, it will be sent to production. By default, the order is sent to production 12 hours after import.
But when the order indicates as ''waiting approval'', you can edit the order's information for example : artwork, shipping address,.. or even cancel the order if you want to
*Sending to production
Once an order is submitted to send to production, it will be sent from our system to our fulfillment partner, and the status should update within a few minutes. If there are no issues, the next status should be “In production”. If the status doesn’t update within 30 minutes, please contact our Support Team.
*Has issues : Not verify address , Error artwork, Pending design
This status indicates that the order couldn’t be sent to production due to an issue. Please follow the directions given on the order’s page to resolve it. Once fixed, the order can be submitted to production.
- Not verify address: Orders need to check the address
- Error artwork : Order need to fix and update the design file.
- Pending design : Orders are missing design file.
*Canceled
The order has been canceled as requested and the last order substatus will be retained. The canceled order cannot be sent to production again
*Shipped
Once the order has been marked as “Shipped”, it is considered being shipped out . Typically, you can check the tracking number to track your order shipment
*Resend
We will replace the order due to the customer's request in specific cases
*Refund
If this happens, we will notify you of the refundation via Email and mark the order as ''Refund''
*Onhold
While the order is on hold, which means that production has not started yet, you have the option to edit it. You can edit the design or shipping address as needed. To send the order to production immediately, click Send to inproduction
