Etsy is an e-commerce platform that is quite popular with people selling crafts, antiques or unique items, etc. This platform is extremely familiar to customers in the US, Europe, and many countries around the world. To date, Etsy has more than 4 million sellers serving up to 80 million customers globally. With a large traffic source, and a large number of customers, the number of sellers on Etsy is also increasing greatly. However, there is a problem that many sellers face is the constant suspension of accounts. So what is the reason for your account to be suspended? Read more to know.
Etsy seller accounts may be suspended due to customer or merchant policy violations. Suspended accounts may be temporary or permanent, which does not allow you to continue selling or operating on Etsy. Merchants can appeal to get their accounts back, but Etsy may refuse these requests!
To avoid account suspension, sellers can find out some reasons below!
Some items that are not allowed to be sold on Etsy include alcohol, drugs, cigarettes, or other harmful stimulants. Products such as weapons, chemicals, animal carcasses, etc. are also prohibited on this e-commerce platform.
The seller also may not sell items that spread messages of violence, hostility, racism, or intent against specific groups of people.
Finally, adult content such as pornographic and images is banned from Etsy.
For detailed information about the list of prohibited products, sellers can visit Etsy to update the full list.
Etsy is an e-commerce platform dedicated to sellers of handmade and antique goods as well as tangible products that are sold and shipped directly to guests. Non-tangible products are not allowed to be sold on the platform.
Etsy also does not allow sellers to take advantage of the platform to provide repair services. For example, you are not allowed to receive subsequent repairs of coats or household items through Etsy to receive fees.
Customers are allowed to report your store on any information they feel is inappropriate. If a customer receives a product that does not match the description, is late in delivery, is improperly delivered, or suspects you received money but didn't deliver it, they have the right to complain to Etsy to suspend your account.
If, on a clear day, you check your mail and find that your account has been suspended, you can appeal to reopen it with your privileges.
A complaint is a way to provide a description and information about you and your store to prove to Etsy that your account was locked in error. If there is evidence that you did not violate the errors that Etsy makes, you can attach it to increase your account reopening rate.
Upon completion of the complaint, the application will be reviewed by Etsy, which, if the information is convincing, will reopen the account and notify you via email.
Etsy will always notify stores of a suspension or ban via email. After receiving the email, you can reply to that email and request to reopen the store. If Etsy considers your case, they may choose to maintain a suspension or reopen the store after the investigation has taken place. Make sure to update your email or open a new one to make sure to always receive emails from Etsy.
If you can't get Etsy to reopen your store, you can start a new store with the same merchandise (provided that merchandise isn't what got you suspended in the first place).
Opening a new store is easy and will involve the same steps as when you first used Etsy. However, you won t be able to use the same email, but you will still be able to use the same credit card information.
Source: Etsy Seller's Handbook
