Printway works hard to ensure that all our products are printed to high-quality standards & shipped on time and accurately.
Read First: (Below is few reasons you can’t return your item and cancel your order)
The Process Of Operating System
CAN I CANCEL MY ORDER?
We can only process cancellations for active campaigns. Contact our customer service or send us an email with your order details and we’ll issue you a full refund.
NOTE: We are unable to cancel orders once an offer has closed and the printing process has commenced.
The production process starts quickly, but we’ll do our best to accommodate any changes to your order before it starts being made. For any changes, send us a note before production starts at email@example.com. Be sure to include your order number and details on the change to expedite processing it for you.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
WHAT IS YOUR RETURN POLICY?
Because our products are custom printed and unique to each campaign, they will only qualify for a refund if the product itself is flawed, if the quality of the printing is poor or if the final product is materially different from the product presented on the site.
Besides, please keep in mind that there will be around 3% – 5% packages will get shipments problems such as broken during shipping, wrong items sent, lost by the post office.
If there's an issue with your product, please email us at firstname.lastname@example.org or live chat with:
We will use this information to look into a replacement and prevent future errors.
Any unauthorized returns or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Note: *Customers are responsible for return shipping rates.
WHEN CAN I REQUEST A REPLACEMENT ITEM?
Each product has to be inspected carefully before delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement items for any of the following reasons:
HOW DO I RETURN ITEMS?
If the customer would like to return the items we only accept returns of items if they meet all of the following conditions:
After contact to email@example.com or our supporters and receive our response with returns eligible address, please do exactly following instructions:
Then please provide us the tracking number from the post office or couriers. You will receive an email as soon as we received your items. We will also send you another email to notify you if we approve or reject to refund in your case.
CAN I EXCHANGE FOR SWITCHING TYPE/SIZE/COLOR OF THE PRODUCT?
You can exchange type/size/color of the products depending on the cooling time you set in our fulfillment app. If you are not satisfied with your purchase, please contact us via firstname.lastname@example.org
HOW LONG DOES A REFUND OR EXCHANGE TAKE TO PROCESS?
From start to finish, please give your refund/exchange 7-14 business days on domestic orders to get back to you. For Alaska, Hawaii, Puerto Rico & International orders please allow 1-3 weeks for delivery.
Qualified refunds are processed immediately, but it may take up to 5 business days to appear on your statement depending on your method of payment. Once we have your item, we’ll send the exchange or qualify for the refund.
CANCELLATIONS AND MODIFICATIONS
You can cancel or modify your order within the period time you have set in our app.
Why? Because we are unable to cancel orders once an offer has closed and the printing process has commenced, we won't be able to do anything about it until it arrives at your door in which case you'd send it back and only then would we be able to process the refund.
Please be advised that cancellation or order modification requests to replace a prior, existing or present order using promo codes is excluded from the cancellation policy.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us directly at email@example.com.
COUPON | PROMO | DISCOUNT CODES
If you have any questions about these terms, please contact us at any time.