You will receive your refund within 5 business days. Please contact us if you notice it takes too long for the refund to reach you.
You will receive your replacement order confirmation within 5 business days. After that, please kindly allow us at most 5 more days of fulfillment before we can send you a new tracking number.
All transactions, including refunds, will be processed through our secured payment methods.
Order Modifications or Cancellation
You cannot modify or cancel your order on your end. After your order has been placed, you have 12 hours to contact us and request order modifications (such as a size/color change) or cancellation. After 12 hours, your order will have been put into production and can no longer be modified, except for your shipping address. Therefore, please contact us as soon as possible.
We guarantee to issue you a refund or a free replacement in the following situations:
Please record a video when you open the package to show the incorrect item, the poor quality of the print or the damaged area of the item.
Due to the variability of computer and printer settings, we cannot guarantee an exact 100% color match between the actual color printed and the color as seen on-screen for each order.
Since your product is custom printed just for you, we do not take returns. Please send us a photograph or a video showing the specific problem with the product and include the order number. As soon as we have confirmed it, we will issue you a refund or a replacement.
Refund (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refund (if applicable)
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to
If your item has not arrived within 35 days (US orders), 60 days (Rest of the world orders) after having ordered, please contact us for a free replacement order or a 100% base-cost refund. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries).
Note: Please keep in mind that there will be around 3% – 5% packages that will get shipments problems such as broken during shipment, wrong items sent, lost by the post office, weather conditions, natural disasters, wars, epidemics.
In the case where the tracking number has reported the successful delivery but the customer has not received the goods. We will process this complaint within 5-7 days.
Questions about the Term of Service should be sent to us at email@example.com