Menu

      REFUND

      Refunds policy

       

      You will receive your refund within 5 business days. Please contact us if you notice it takes too long for the refund to reach you.

      You will receive your replacement order confirmation within 5 business days. After that, please kindly allow us at most 5 more days of fulfillment before we can send you a new tracking number.

      All transactions, including refunds, will be processed securely through PayPal, Payoneer, Pingpong.

      To be eligible for a refund/replacement, please make sure that:

      • The product was received in the last 7 days.
      • The product has the problems we describe below.

      Important note:

      Since your order is custom printed just for you, we are not responsible for refunds or exchanges due to incorrect fit or preference issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart on each product page. Please make sure you refer to it first for the best fit.

      Order Modifications or Cancellation

      You cannot modify or cancel your order on your end. After your order has been placed, you have 5 hours to contact us and request order modifications (such as a size/color change) or cancellation. After 5 hours, your order will have been put into production and can no longer be modified, except for your shipping address. Therefore, please contact us as soon as possible.

      Damaged/Incorrect/Low-quality Products

      We guarantee to issue you a refund or a free replacement in the following situations:

      • The design was poorly printed.
      • You received a different size from what you ordered.
      • You received a different product from what you ordered.
      • Products missing or damaged.

      Please record a video when you open the package to show the incorrect item, the poor quality of the print or the damaged area of the item.

      Returns

      Since your product is custom printed just for you, we do not take returns. Please send us a photograph or a video showing the specific problem with the product and include the order number. As soon as we have confirmed it, we will issue you a refund or a replacement.

      Refunds (if applicable)

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

      Late or missing refunds (if applicable)

      • If you haven’t received a refund yet, first check your bank account again.
      • Then contact your credit card company, it may take some time before your refund is officially posted.
      • Next, contact your bank. There is often some processing time before a refund is posted.
      • If you’ve done all of this and you still have not received your refund yet, please contact us at contact@printway.io.

      Sale items (if applicable)

      Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

      Exchanges (if applicable)

      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@printway.io and send your item to

      Order not delivered

      If your item has not arrived within 45 days (US orders), 60 days (Rest of the world orders) after having ordered, please contact us for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

      Note: Please keep in mind that there will be around 3% – 5% packages that will get shipments problems such as broken during shipment, wrong items sent, lost by post office, weather conditions, natural disasters, wars, epidemics.

      Shipping

      • To return your product, you should contact us for an address return.
      • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
      • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
      • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

      Questions about the Term of Service should be sent to us at contact@printway.io