PRIVACY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Printway.

 

We at the store know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By using or accessing our services, including this site, in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

 

WHAT DOES THIS PRIVACY POLICY COVER?

 

This Privacy Policy covers our treatment of personally identifiable information ("Personal Information") that we gather when you are accessing or using this site, but not to the practices of companies we don't own or control, or people that we don't manage. We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information internally in connection with the services we provide, including to personalize, provide, and improve our services, to allow you to set up a user account and profile, to contact you, to fulfill your requests for certain products and services, and to analyze how you use the services. In certain cases, we may also share some personal information with third parties, but only as described below.

 

We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at contact@printway.io.

WILL WE EVER CHANGE THIS PRIVACY POLICY?

 

We're constantly trying to improve our services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on our website located at Gearment, by sending you an email, and/or by some other means. Please note that if you've opted not to receive legal notice emails from us (or you haven't provided us with your email address), those legal notices will still govern your use of the services, and you are still responsible for reading and understanding them. These changes will only apply to the Personal Information we collect after we have posted the revised Privacy Policy. If you use the services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes.

 

PERSONAL INFORMATION WE COLLECT

 

Information You Provide to Us:

 

We receive and store any information you knowingly provide to us. For example, when you create an account, place an order, or subscribe to our newsletter we may collect Personal Information such as your name, email address, password, phone number, third-party account credentials (for example, your log-in credentials for Facebook or other third-party sites), transactional information and credit card information. If you provide your third-party account credentials to us, or otherwise sign in to our services through a third-party site or service, you understand some content and/or information in those accounts (“Third Party Account Information”) may be transmitted into your account with us, and that Third Party Account Information transmitted to our services is covered by this Privacy Policy; for example, your name and email address. Certain information may be required to register with us or to take advantage of some of our features.

 

We may communicate with you if you've provided us the means to do so. For example, if you've given us your email address, we may email you about your use of the services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services. If you do not want to receive communications from us, please indicate your preference by opting-out using the link provided at the base of our email communications.

Information Collected Automatically

 

Whenever you interact with our services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, device identification, “cookie” information, the type of browser, and/or information Collected Automatically

 

Whenever you interact with our services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, device identification, “cookie” information, the type of browser and/or device you're using to access our Services, and the page or feature you requested. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device's acceptance of cookies, but this may prevent you from taking advantage of some of our features.

 

Our advertising partners may also transmit cookies to your browser or device when you click on ads that appear on the services. Also, if you click on a link to a third-party website or service, a third party may also transmit cookies to you. Again, this Privacy Policy does not cover the use of cookies by any third parties, and we aren't responsible for their privacy policies and practices. Please be aware that cookies placed by third parties may continue to track your activities online even after you have left our services, and those third parties may not honor “Do Not Track” requests you have set using your browser or device.

 

Information Collected from Other Websites and Do Not Track Policy

 

Through cookies we place on your browser or device, we may collect information about your online activity after you leave our site. Just like any other usage information we collect, this information allows us to improve the services and customize your online experience, and otherwise as described in this Privacy Policy. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. Our services do not support Do Not Track requests at this time, which means that we collect information about your online activity both while you are using the services and after you leave our services.

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

 

– Communicate with you;

 

– Screen our orders for potential risk or fraud; and

 

– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

INFORMATION THAT'S NO LONGER PERSONALLY IDENTIFIABLE

 

We may anonymize your Personal Information so that you are not individually identified, and provide that information to our partners. We may also provide aggregate usage information to our partners, who may use such information to understand how often and in what ways people use our services, so that they, too, can provide you with an optimal online experience. However, we never disclose aggregate usage information to a partner in a manner that would identify you personally, as an individual.

AFFILIATED BUSINESSES:

 

In certain situations, businesses or third-party websites we're affiliated with may sell or provide products or services to you through or in connection with the services (either alone or jointly with us). We will share your Personal Information with such affiliated businesses only to the extent that it is related to such transaction or service. We have no control over the policies and practices of third-party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such businesses' or websites' policies.

 

AGENTS:

 

We employ other companies and people to perform tasks on our behalf and need to share your Personal Information with them to provide products or services to you; for example, we may use a payment processing company to receive and process your credit card transactions for us, and we use a third party to operate our website and provide us with order processing services. We do not control the privacy policies and practices of these companies and people.

 

USER PROFILES AND SUBMISSIONS:

 

If you sign into the services through a third party social networking site or service, your list of “friends” from that site or service may be automatically imported to the services, and such “friends,” if they are also registered users of the services, may be able to access certain non-public information you have entered in your Services user profile. Again, we do not control the policies and practices of any other third-party site or service.

 

BUSINESS TRANSFERS:

 

We may choose to buy or sell assets and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.

 

PROTECTION OF COMPANY AND OTHERS:

 

We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply our Terms of Sale, located at Gearment.com and other agreements; or protect the rights, property, or safety of the company, our employees, our users, or others.

 

IS PERSONAL INFORMATION ABOUT ME SECURE?

 

Your account is protected by a password for your privacy and security. If you access your account via a third-party site or service, you may have additional or different sign-on protections via that third-party site or service. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password and/or another sign-on mechanism appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

 

We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

WHAT PERSONAL INFORMATION CAN I ACCESS?

 

Through your account settings, you may access, and, in some cases, edit or delete the following information you've provided to us:

 

  • name and password
  • email address
  • location
  • order history

The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us at contact@printway.io

 

WHAT CHOICES DO I HAVE?

 

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.

 

You may be able to add, update, or delete the information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records.

 

WHAT IF I HAVE QUESTIONS ABOUT THIS POLICY?

 

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to contact@printway.io, and we will try to resolve your concerns.

 

DO NOT TRACK

 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

 

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including Canada and the United States.

 

DATA RETENTION

 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

MINORS

 

The Site is not intended for individuals under the age of 13.

 

CONTACT US

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@printway.io or by mail using the details provided below

REFUND

Printway works hard to ensure that all our products are printed to high-quality standards & shipped on time and accurately.

 

Read First: (Below is few reasons you can’t return your item and cancel your order)

  • You have chosen the wrong size, wrong color and wrong type of item.
  • Your order was placed the 8 hours.
  • The image quality is considered good.

 

The Process Of Operating System

  • Step 1: Customer place order
  • Step 2: Our process order and printing (1 - 5 days)
  • Step 3: Packing goods and delivery for the customer by USPS or DHL (7 – 10 days in the USA)

 

CAN I CANCEL MY ORDER?

We can only process cancellations for active campaigns. Contact our customer service or send us an email with your order details and we’ll issue you a full refund. 

NOTE: We are unable to cancel orders once an offer has closed and the printing process has commenced.

 

The production process starts quickly, but we’ll do our best to accommodate any changes to your order before it starts being made. For any changes, send us a note before production starts at contact@printway.io. Be sure to include your order number and details on the change to expedite processing it for you.

 

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

WHAT IS YOUR RETURN POLICY?

Because our products are custom printed and unique to each campaign, they will only qualify for a refund if the product itself is flawed, if the quality of the printing is poor or if the final product is materially different from the product presented on the site.

If there's an issue with your product, please email us at contact@printway.io or live chat with:

  1. Photo(s)/Video of the affected package and items(s).
  2. Your order number and/or the email address registered to the order.
  3. More details about the package that is relevant.

We will use this information to look into a replacement and prevent future errors.

Any unauthorized returns or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Note: *Customers are responsible for return shipping rates.

 

WHEN CAN I REQUEST A REPLACEMENT ITEM?

Each product has to be inspected carefully before delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement items for any of the following reasons:

 

  • The product itself is flawed.
  • The quality of the printing is poor.
  • The final product is materially different than the design presented on our website.
  • The following information of the product is not the same as the order: type, size, color, printing content.

 

HOW DO I RETURN ITEMS?

If the customer would like to return the items we only accept returns of items if they meet all of the following conditions:

 

  • Within 7 days of receipt of your shipment
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error
  • Unwashed and Unworn
  • In the original packaging

After contact to contact@printway.io or our supporters and receive our response with returns eligible address, please do exactly following instructions:

  • Pack all the returned items, along with a print off of your confirmation of purchase email.
  • Go to the local post office, or another courier, to ship the package to address mentioned in the email.

Then please provide us the tracking number from the post office or couriers. You will receive an email as soon as we received your items. We will also send you another email to notify you if we approve or reject to refund in your case.

CAN I EXCHANGE FOR SWITCHING TYPE/SIZE/COLOR OF THE PRODUCT?

You can exchange type/size/color of the products on 12 hours. If you are not satisfied with your purchase, please contact us via contact@printway.io



HOW LONG DOES A REFUND OR EXCHANGE TAKE TO PROCESS?

From start to finish, please give your refund/exchange 7-14 business days on domestic orders to get back to you. For Alaska, Hawaii, Puerto Rico & International orders please allow 1-3 weeks for delivery.

Qualified refunds are processed immediately, but it may take up to 5 business days to appear on your statement depending on your method of payment. Once we have your item, we’ll send the exchange or qualify for the refund.

 

CANCELLATIONS AND MODIFICATIONS

You can cancel or modify your order within 12 hours of your original order.

 

Why? Because we are unable to cancel orders once an offer has closed and the printing process has commenced we won't be able to do anything about it until it arrives at your door in which case you'd send it back and only then would we be able to process the refund.

 

Please be advised that cancellation or order modification requests to replace a prior, existing or present order using promo codes are excluded from the cancellation policy.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us directly at contact@printway.io.

 

COUPON | PROMO | DISCOUNT CODES

  • Discount, promo or coupon codes are not applicable to prior, existing or pending orders.
  • Discounts cannot be converted to the cash value.
  • Discount codes cannot be used in conjunction with any other promos.

 

SUMMARY

  • Orders can be modified or canceled within 12 hours of purchase.
  • Discount, promo or coupon codes are not applicable to prior, existing or pending orders.
  • Please be advised that once your item has been shipped, your order cannot be modified or canceled.
  • You are protected by our "Total Satisfaction and 100% Money Back Guarantee" for a full 7 days’ period after your purchase (this applies to product quality, shipping delays beyond our policy and anything else we might think is reasonably acceptable to make you very very happy!).
  • Errors made by customers when providing shipping details on their order(s) and missed parcel deliveries are excluded from the refunds policy, but be assured we’ll find a solution together to make it right for you in case it happens, because we live hectic lives and nobody is perfect, right?

 

If you have any questions about these terms, please contact us at any time.